Click here to submit an online return request. A return request must be submitted to receive your refund within normal processing times.
You may return (where available) your ZIMMERMANN Online Store purchase, including sale items, by returning it to a ZIMMERMANN Store in the US or by sending it back to the ZIMMERMANN US Online Store. Subject to adherence to the following terms (ZIMMERMANN Outlets are excluded):
Returns will only be accepted with proof of purchase on items within 15 days from the date of delivery. Items returned outside their respective period will not be accepted. All new items following an in store return will be subject to the In Store Purchases Policy detailed below.
Items must be in original condition (including tags) and must not have been worn, altered or washed. Items must not have been used in photography shoots, Instagram posts, online, commercially or for personal gain. All packaging (including garment bags) shipped with your order must be returned.
Every clothing item shipped has a tag attached reading "Once this tag is removed, this garment cannot be returned". Once this tag has been removed, the garment is no longer returnable. We recommend trying on all purchased items once received, to ensure adequate time to return items within our returns timeframe.
If you wish to exchange for another item or size, you can do this in store or simply return it for a store credit or refund and purchase the new item separately.
Note: Credit notes issued in store are not redeemable on online purchases.
Swimwear
For all swimwear, clients must try on items wearing undergarments. If returned, the protective hygiene strip must remain in place and the top and pant sizes of bikini sets must match. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and pant sizes of bikini sets differ, or the item otherwise shows signs of wear.
Shoes
Try on shoes on soft surfaces before they are worn as we will not accept shoes returned with sole markings or scratches. Ensure shoes are returned with original shoebox.
Jewellery, Tights, and Hair Accessories
All purchases on cosmetics, underwear, earrings, tights, hair clips, hair chignons, and hair pins are final sale. We will not accept returns on these items due to hygiene reasons.
Gift Cards
Gift Cards may not be returned and are valid for 5 years from the date of issue. Gift Cards are valid for use on the US Online Store, and in ZIMMERMANN stores nationally.
Should you wish to return an item, ZIMMERMANN do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Contact your local customs office to obtain your tax refund.
While ZIMMERMANN covers the costs of returns using the prepaid returns label within the US, return postage costs are not refundable and we do not refund initial shipping charges for goods returned, other than for faulty items. All international returns should be shipped back to ZIMMERMANN as goods returned to sender to ensure no duties and taxes are incurred for the return.
The above policy only applies to the ZIMMERMANN Online Store.
In Store Purchases
No refunds unless required by law; Returns other than for faulty goods must be made only in the country of purchase within 7 days for a credit note. Returned garments must be in original condition and must not have been worn, altered, or washed. All tags must remain in place. No refunds on sale items unless faulty or required by law. Purchases made in ZIMMERMANN stores cannot be returned to the Online Store.
You may return or exchange (where available) your ZIMMERMANN Online Store purchase, including sale items, to a ZIMMERMANN Store.
All in store returns will be subject to adherence of the Online Store Returns Policy detailed above. All new items following an in-store return will be subject to the Stores Return Policy.
To return your purchase take the item(s) you wish to return to a ZIMMERMANN Store, along with your confirmation email and all other paperwork and packaging included in your order. ZIMMERMANN Outlets, and Head Office are excluded.
All in-store refunds will be processed by our Online Client Services team.
Note: Credit notes issued in store are not redeemable on online purchases.
If your Toshi Concierge order is eligible for a return, the process for returning your items is detailed below:
1. Submit a Return Request
Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times.
On completion of this process you will receive an email confirming your return details.
You may select a refund or store credit for all or some of your items.
2. Email clientservice@toshi.coor click on the ‘Contact Us’ button in your Toshi Delivery Confirmation email to arrange the collection of your Toshi Concierge order.
Return pickups from Toshi are free of charge.
3. Pack Your Return
When returning items ensure you enclose:
• The completed Returns Form, including your return number
• Your Invoice (included in your delivery)
• The item(s) for return, including packaging
Please read Return Processing Times for more information.
We offer a free returns courier service for online orders, where available. Follow the steps to use this service.
Note: You will need access to a printer to use this free service
1. Submit a return request
Click here to submit an online return and follow the steps. A return request must be submitted to receive your refund within normal processing times.
On completion of this process, you will receive an email confirming your return details with your return label included.
You may select a refund or store credit for all or some of your items.
2. Pack your item(s)
Carefully pack return item(s) into one package. If your return does not fit in one package, contact Client Services for an additional return label.
Affix your shipping label (page with three barcodes) to the outside of your package.
Do not include the waybill doc and commercial invoice in the package.
For international returns, contact Client Services for additional documents necessary for your return. Failure to do so may result in incurred duties and taxes.
3. Return your item(s)
Drop off to a location near you
Drop off your package at a Fedex location near you. Once dropped off, use the link in your confirmation email to track your return.
Or;
FedEx Collection
Schedule a Free Pickup with Fedex here. Once you have scheduled your pickup, Fedex will collect your return on your booked date and deliver it to the Zimmermann Online Store for processing. Once collected, use the link in your confirmation email to track your return.
If your area is not serviced, contact Client Services.
If you wish to return your items via an alternative courier service, ZIMMERANN will not be liable for any loss, damages, or expenses.
To view, change, or cancel your existing FedEx return courier booking, contact Client Services.
Note: We endeavour to process our returns within 5 business days of receiving your return, however, during sale periods this may take 1-2 business days longer.
Once the items have been received they will undergo a quality review. Once cleared, you will either receive your credit note or refund on the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase. You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. During sale periods returns processing may take 1-2 business days longer.
Returns will only be accepted with proof of purchase on items within 15 days from the date of delivery. Items returned outside their respective period will not be accepted. An online return request must be submitted to receive your refund within normal processing times. Returns received without a request may take up to 30 days to be processed.
